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Zurich To Install New Claims Management Application

BBR Staff Writer Published 09 September 2009

To manage claims quickly and efficiently

Zurich Insurance Company has revealed its plans to install a new claims management application, provided by Guidewire Software, to increase efficiency.

The new system is expected to enable Zurich, Canada, to improve efficiency in handling claims operations, reduce manual processes, improve data quality, reduced claims expenses, reduced loss leakage, and better analysis for tracking claims, the company reported.

Alister Campbell, president and CEO of Zurich, Canada, said: “At Zurich, Canada, we’re committed to offering our brokers and customers exceptional service in line with our Zurich HelpPoint™ strategy. We need effective loss cost management and our customers expect a fast and fair claims handling process – the new system will help us to continue to achieve both. Our employees will have the opportunity to utilize a modern claims handling system and dedicate more time to developing innovative claims solutions for our customers.”

Josie Pachis, vice president of claims, Zurich, Canada, said: “We understand how important it is to manage our customers’ claims quickly and efficiently. The new system provides us with a tool which will help us to get our customers back in business as quickly as possible after a claim.”